What happens when a sale falls through?
You record the reason (ten to choose from: survey, mortgage declined, chain break, gazumping and so on) and the instruction automatically returns to available, back on the market. The fallen sale stays on file with its milestone history for the post-mortem.
Can I track searches and exchange separately?
Yes. The checklist tracks each search individually (local authority, environmental, drainage, chancel repair) plus searches ordered and received, and exchange has both a readiness milestone and the exchange itself.
Does it handle counter-offers?
Offer negotiation today runs through considering, accepting or rejecting offers, with each new offer captured against the property and the full history kept. A dedicated counter-offer action is on the roadmap and not yet a button we would want you to expect.