Maintenance
A tenant reports an issue once, with photos. LintelCRM routes it: triage, quote, landlord approval, contractor booking, completion evidence. Every step logged against the property.
This is the interface your team lives in, annotated. The numbers below are the contract this module keeps, every property, every month.
Job board: new reports triaged, quotes awaiting approval, works in progress.
The workflow between “it’s broken” and “someone is coming”.
Completion is evidence, not a feeling.
Maintenance shares the same record as every other module: no exports, no re-typing.
Through the tenant portal, with photos, description and access preferences. The report lands as a triaged job, not an email that needs re-typing into a system.
Yes. Quotes above the landlord’s pre-agreed float trigger an approval request showing the quote, the issue and photos. The approval (or rejection) is logged on the job.
No. Contractors receive job instructions, confirm bookings and return completion evidence without needing a paid seat.
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