Rent arrears
A disciplined escalation ladder does the chasing, an aging view keeps the debt honest, and the landlord portal shows the same bands your team works from, so the awkward call starts from shared facts.
This is the interface your team lives in, annotated. The numbers below are the contract this module keeps, every property, every month.
The escalation ladder: day-3 nudge, day-7 letter, day-14 manager escalation, paused the moment payment lands.
Escalation that runs on schedule, not on memory.
Aged debt that both sides see the same way.
Rent arrears shares the same record as every other module: no exports, no re-typing.
Finance & arrears runs the money end to end: rent runs, remittances and deposit deadlines. This page is the arrears deep-dive: the escalation ladder, the aging analysis and what your landlords see of it. Same ledger underneath.
Yes, deliberately: the landlord portal shows total outstanding, the four aging bands and per-tenancy days overdue, computed on the same basis as your dashboard, so conversations start from shared facts.
No. The ladder pauses on payment and your team stays in control of exceptions; automation handles the routine chase, humans handle the judgement calls.
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